Attention Consumers: Excela Protect Does Not Sell or License Personal Information to Third Parties.
Certain Information is Collected Automatically, When You Visit the Website to Read or Browse Through the Website Material.
Your Information is Collected When You Complete an Online Form.
You may choose to fill out certain forms or online data requests, which provide your name, phone number, e-mail address and related information. Excela Protect uses this information to respond to your questions and requests, and in some cases to pass the information through to third parties for appropriate action. All the consumer input and customer data collected by Excela Protect is stored to a secure content management system on Excela Protect-owned servers to protect against unauthorized use and access. The information is only accessible by those with administrative rights to the content management system. Excela Protect does not sell or license personal information to third parties.
Your Information is Collected When You Purchase a Contract from Excela Protect.
Excela Protect collects information that is necessary to review, process or service requests for products, benefits, or other services. For example, Excela Protect collects vehicle information to determine eligibility for coverage and benefits under the service contract. Excela Protect respects your privacy and values the protection of your nonpublic, personal information. The personal information that is collected by Excela Protect is obtained on the registration page of the contract, and any associated claim and cancellation notices, if any. Excela Protect requests information such as your name, address, phone number and email address. Additional information about your vehicle including the Selling Dealer and lienholder is also collected in connection with your purchase of the service contract.
How Excela Protect Discloses Information:
Excela Protect shares your personal information only to third parties such as regulatory authorities, the Selling Dealership, claim services personnel and other third parties engaged by Excela Protect or you to provide roadside assistance, vehicle inspections and repairs, and service contract financing. As part of internal processes Excela Protect may share your personal information with Independent Sales Representatives. This information is sometimes shared to render additional services to you, including: to respond to a court order or subpoena; prevent fraud; security and compliance; collections; and to analyze data about our products and programs.
How Excela Protect Protects Your Information:
Special Note to Parents:
Excela Protect’s website is restricted to persons 13 years or older. Excela Protect has no intention of collecting any personal information, voluntary or involuntary, from children or any person below the age of 13.
Whom to Contact Regarding Privacy Matters:
If you have any questions regarding privacy matters, you may contact us by phone at 855-392-3521, or by e-mail at firstname.lastname@example.org or by mail addressed to Excela Protect, PO Box 63536 North Charleston, SC 29419, Attn: Privacy Manager.
- CGR A-OB Admin, LLC, DBA Excela Protect (“Excela Protect”) – Excela Protect is the administrator of the service contract.
- Selling Dealer – Means the dealership, including its assigns and successors, which issued or sold you the service contract which this Privacy Notice is subject to.
- Affiliate – Means a company related by common ownership or control.
- Independent Sales Representative – Means unaffiliated representatives of Excela Protect who work with and hold relationships with the Selling Dealer and Excela Protect collectively.
- Nonaffiliates – Means companies not related by common ownership or control.